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Feedback Widget

Explore and utilize the benefits of Crowd feedback widget feature. Learn how to access them.
By Crowd team
2 articles

Crowds feedback widget feature and when to use it

Key Points; - What is Feedback Widget - Types of Feedback Widget on Crowd - Choosing the right Feedback Widget for your test - When to use the single and multiple Feedback Widget WHAT IS FEEDBACK WIDGET Feedback widgets are interactive elements that allow users and website visitors to provide their feedback, make suggestions, or report issues directly on your website or within your application. They are an essential part of understanding your users' needs, identifying issues, and making data-driven decisions. Types of Feedback Widget on Crowd - Net Promoter Score (NPS) Widget: Specifically designed to collect NPS feedback, asking users to rate how likely they are to recommend your product or service to others. - Customer Satisfaction (CSAT) Widget: A widget that gathers CSAT feedback by asking users to rate their satisfaction with your product or service, often on a scale or with emoticons. - Feature Request Widget: Solicits user input on desired features or enhancements to your product, helping you prioritize development efforts. - Bug Tracking Widget: Specifically designed for users to report software bugs or issues they encounter in your product. Choosing the Right Feedback Widget Before implementing a feedback widget, it's important to choose the right one for your needs. Consider the following factors: - Type of Feedback: Determine whether you need general feedback, specific product feedback, or customer support-related feedback. - User Interface: Choose a widget that fits seamlessly with your website or app's design and user experience. - Placement: Decide where you want to position your feedback widget (e.g., a floating button, a tab on the side, or a pop-up modal). - Target Audience: Understand who your users are and tailor the widget to their preferences. When to use single and multiple Feedback Widget This depends on your specific goals and the complexity of the information you need to collect. Here are some guidelines for when to use single and multiple feedback methods: Single Feedback Method: - When You Have a Specific Question: Use a single feedback method, such as a short survey or a single-question form when you have a precise question that requires a straightforward answer. For example, asking for a rating on a scale of 1 to 10 for customer satisfaction. - Quick Pulse Checks: Single feedback methods are ideal for quick pulse checks to gauge general sentiment or to gather responses to a particular issue or event. These are efficient for collecting data with minimal user effort. - Limited User Engagement: When you anticipate that users may be reluctant to provide detailed feedback or have limited time or patience to do so, a single-question approach can be more effective in obtaining responses. - A/B Testing: Single feedback methods are useful in A/B testing scenarios where you want to compare the impact of two different options or designs by asking a single, specific question about user preference. Multiple Feedback Methods: - Comprehensive User Insight: If you aim to gather a wide range of insights, opinions, and suggestions from users, using multiple feedback methods is recommended. This approach allows users to express themselves in more detail. - Complex Problems: When you're dealing with complex issues or situations that require in-depth feedback to understand fully, employing multiple feedback methods, such as surveys, open-ended questions, and interviews, can provide a more holistic view. - Product Development: When you're in the process of product development or major changes, it's beneficial to use multiple feedback methods to gather user preferences, identify pain points, and explore feature requests. - Continuous Improvement: For ongoing, iterative product or service improvement, implementing various feedback methods can help you make ongoing adjustments based on the evolving needs and preferences of your users. - Qualitative Insights: If you need to gather qualitative data, such as in-depth user stories, narratives, or testimonials, combining surveys with interviews, focus groups, or user testing can provide richer insights. - Identifying Root Causes: Multiple feedback methods can be useful when trying to identify the root causes of issues. Surveys may highlight problems, while follow-up interviews can provide context and potential solutions.

Last updated on Apr 16, 2024

Understanding feedback widget results, types of responses, and understanding your feedback analysis.

Key Points; - UNDERSTANDING QUALITATIVE (RESPONSE & ANALYSIS) RESULTS FOR FEEDBACK WIDGET - TYPES OF RESPONSE AND ANALYSIS ON CROWD FEEDBACK WIDGET - ANALYSIS OF CROWD FEEDBACK WIDGET 1. UNDERSTANDING QUALITATIVE (RESPONSE & ANALYSIS) RESULTS FOR FEEDBACK WIDGET Understanding qualitative results from a feedback widget involves interpreting and analyzing the non-numeric and descriptive feedback that users provide. These results often come in the form of comments, suggestions, experiences, or any narrative that provides insight into the user's perspective. Why Collect feedback widget responses and analytics; Product Development: - Feedback widgets provide direct insights into what users like, dislike, or desire in your product or service. By understanding user needs and preferences, you can align product development to be more user-centric. Prioritize Improvements: - Analytics from feedback widgets can show trends and frequency of particular feedback types. This data helps in prioritizing which features or fixes to tackle first based on their impact or demand. Quick Issue Identification: - Users often spot issues faster than internal QA teams. Through feedback widgets, you can quickly identify and address bugs, usability issues, or any friction points in the user experience. Enhance User Satisfaction and Retention: - Addressing user feedback promptly and effectively can significantly improve user satisfaction, leading to increased loyalty and reduced churn. Enhance Marketing and Sales Strategies: - Understanding user feedback can reveal not just product insights but also perceptions about your brand, pricing, and more. This information can be invaluable in refining marketing and sales strategies. 2. TYPES OF RESPONSES AND ANALYSIS ON CROWD FEEDBACK WIDGET Response on Crowd feedback widget: Ratings It is used to measure users' satisfaction. Ratings provide a quick, at-a-glance understanding of user satisfaction levels. Tell Us About Your Experience: It is an open-ended prompt encouraging users to provide detailed feedback, comments, or suggestions. This qualitative input can offer context to quantitative ratings, giving deeper insights into user sentiments and specific areas of concern or appreciation. Email: The email address of the user. Collecting email addresses allows for follow-up communication, clarifying feedback, or providing updates on actions taken based on the feedback. Crowd handles email data with care and respects user privacy. User ID: A unique identifier associated with each user, used in systems to track user activities, preferences, or behavior. By collecting User IDs with feedback, businesses can correlate feedback with specific user behaviors or histories. Country: The geographical location or nation from which the user is accessing the service or providing feedback. This can offer insights into regional trends, preferences, or issues, allowing for localized improvements or strategies. Date and Time: The specific moment when the feedback was submitted. Tracking this helps in understanding when users face issues (e.g., during updates, peak usage times) and can also aid in correlating feedback with specific events or changes made to the product/service. Device: This is the hardware (and often the software version) the user is utilizing when providing feedback. This could be a specific model of a smartphone, a desktop computer, a tablet, etc. Knowing the device can help in identifying device-specific issues or optimizing experiences for popular devices. Browser: The web browser software that the user is employing to access a website or online service. Knowing which browser a user is on can be vital for addressing browser-specific issues or incompatibilities, especially since websites and online applications can behave differently across various browsers. Action: "Action" on Crowd refers to the specific task or activity the user was engaged in when they decided to provide feedback. Bug Report: These are the technical issues, glitches, or unexpected behaviors users encounter and report while using a website, application, or service. Media File: When providing a bug report, users have the option to attach media files such as images, videos, or screenshots. These files can visually demonstrate a problem or provide additional context to a textual description. Status: This is the current state or progress of a bug reported. The status helps users track the progress of their feedback and allows support teams to manage and prioritize workloads. 3. ANALYSIS ON CROWD FEEDBACK WIDGET Summary: This is the concise overview or aggregation of the feedback collected through the widget and the total number of responses. It provides a quick snapshot of the feedback landscape without delving into granular details. Rating Breakdown: This is a detailed distribution of the quantitative ratings received. This breakdown helps in understanding the spread of user satisfaction levels and identifying if most ratings cluster around a specific score. CSAT Overtime: CSAT Over Time" indicates the tracking of the CSAT score across a specified timeline. By monitoring CSAT Over Time, companies can observe trends, such as whether satisfaction is improving, declining, or remaining stable. Resolved Bugs: These are bugs that have been addressed by the development team. "Resolved" typically means that a solution has been found and implemented to correct the issue that was reported. Unresolved Bugs: Unresolved bugs are issues that have been reported but have not yet been fixed. They remain active problems within the software. Score Breakdown The term "score breakdown" on Crowd refers to the detailed distribution of all the scores or ratings that have been provided by customers.

Last updated on Jan 31, 2024