FAQs

Frequently Asked Questions on Crowd Account and Settings

Managing your Crowd account and settings ensures a secure and customized experience. This document addresses common questions about account setup, security, integrations, and more, providing clarity for all users. Does Crowd Include Unlimited Domains? Crowd does not support unlimited domains within a single workspace. Each workspace is limited to integrating with one website. For users managing multiple websites who wish to expand, a separate subscription is required for each additional workspace. Can I Enable Two-Factor Authentication (2FA) for My Account? Currently, two-factor authentication (2FA) is not available, but it is planned for a future release as part of our roadmap. Check https://crowdapp.canny.io/ for updates on its availability. How Can I Manage Team Member Access Levels? Crowd allows you to assign roles to team members. Navigate to Profile > Workspace Settings > Teams, invite users, and select their role (Editor or Viewer). Editors can modify studies, while Viewers have read-only access. What Happens If I Forget My Password? If you forget your password, click "Forgot Password" on the login page, enter your email, and follow the link sent to reset your password. Ensure the new password meets the policy requirements (minimum 8 characters, one special character, one uppercase letter, one number). How Do I Update My Billing Information? Update your billing details by navigating to Profile > Workspace Settings > Billing. Add or edit payment methods, view invoices, and manage subscriptions to ensure uninterrupted service. Can I Deactivate My Account If Needed? Yes, you can delete your account. Go to Profile > Workspace Settings > Delete Workspace to initiate the process. This will remove your workspace, with data retained for 90 days before being permanently deleted. If I Delete My Workspace, Will My Account Be Deleted? No, deleting a workspace does not delete your overall Crowd account. Your account remains active, and you can create new workspaces as needed. How Many Workspaces Can I Own? You can own up to 5 workspaces as an ideal limit, allowing flexibility to manage multiple projects or websites. Contact support at support@crowdapp.io if you require additional workspaces. What Is MTU, and How Is It Calculated? MTU stands for Monthly Tracked Users, representing the unique visitors Crowd detects on your site or product within a billing period. A returning user is counted only once per month. What Happens If I Exceed My MTU Limit? Data collection continues if you exceed your MTU limit, with an overage fee of $5 USD per additional 1,000 MTU added to your next invoice. Monitor usage on the Profile > Workspace Settings > Billing page. How Can I Check My Current MTU Usage? View your current MTU usage by navigating to Profile > Workspace Settings > Billing. This section displays your tracked users and any applicable overage alerts. Troubleshooting Account and Settings Issues Why Can’t I Log In After Changing My Password? Ensure the new password meets the policy requirements (minimum 8 characters, one special character, one uppercase letter, one number) and contains no typos. Clear your browser cache or try a different browser. If issues persist, reset your password again. Why Are My Team Members Not Receiving Invitations? Verify the email addresses are correct and check your spam/junk folder. Ensure your workspace has available seats for new members. If needed, add seats in Profile > Workspace Settings > Billing > Manage Seats. Conclusion These FAQs provide comprehensive guidance on managing your Crowd account and settings, addressing setup, security, and troubleshooting. For further assistance, contact our support team at support@crowdapp.io.

Frequently Asked Questions on Recruiting Participants with Crowd

Crowd offers multiple methods to recruit participants for your research studies, including the participant pool, email invitations, links, and web prompts. This document addresses common questions about these options, costs, diversity, and troubleshooting to assist you effectively. Is Recruiting Users from the Participant Pool Included in All Plans? If Not, How Much Does It Cost? Recruiting users from the participant pool is available across all plans. However, recruitment requires the use of credits, which can be purchased within the Crowd dashboard. Additional recruitment methods, such as sharing via link, email, or launching test prompts on your platform, are also supported. How Much Do Credits Cost? And How Many Credits Does It Cost to Recruit a User? Each participant recruited requires 1 credit. Credits can be purchased for $5 each and are used to compensate participants upon completing your test, ensuring fair remuneration for their time. Is the Participant Pool Mainly from the US? Crowd integrates with Prolific, providing a diverse participant pool. While the majority of participants are from the US, a significant number also come from other OECD countries, offering a broad range of perspectives. Is White-Labeling Available? White-labeling is not currently available in any standard tier, as it is exclusive to our enterprise plans. Stay tuned to our roadmap for future availability updates. Troubleshooting Common Recruitment Issues Why Can’t I Access the Participant Pool? Ensure your workspace is active and credits are available. If the trial has ended or credits are depleted, visit the Billing page to upgrade your plan or purchase credits. Why Are Participants Not Receiving My Invitations? Check that email addresses are correctly entered, credits cover the participant count, and your study is published. Verify your internet connection and resend if needed. What Should I Do If No Participants Match My Targeting Criteria? Refine your targeting attributes (e.g., demographics, devices) to be less restrictive. Review the participant pool diversity and adjust the criteria to align with available testers. Why Is My Study Not Launching on the Website? Confirm Crowd is installed on your site and the "Launch to Website" option is enabled. If issues persist, check the performance section for errors or reinstall Crowd using How to Install Crowd on My Website. How Can I Resolve Payment Issues When Buying Credits? Verify your payment method is valid and has sufficient funds. Clear your browser cache or try a different card. Contact support at support@crowdapp.io if problems continue. Conclusion These FAQs cover key aspects of recruiting participants with Crowd, from pool access to troubleshooting. For additional support, reach out to our team at support@crowdapp.io.

Heatmaps FAQs

Crowd’s heatmap feature provides a visual representation of user interactions on your website, helping you optimize its design and functionality. This guide explains what heatmaps are, how to use them, and their importance in enhancing user experience. What Are Heatmaps? Heatmaps are visual tools that use color gradients to display user activity on your website. "Hot spots" (e.g., red or orange areas) indicate high engagement, such as frequent clicks or scrolls, while "cold spots" (e.g., blue or green areas) show lower activity, revealing where users are less engaged. Why Should I Use Heatmaps? Heatmaps offer actionable insights into user behavior, enabling you to improve your website effectively. They reveal whether users interact with key elements (e.g., call-to-action buttons) or encounter obstacles, such as overlooked content or navigation issues, empowering you to enhance usability and conversions. How Much Data Do I Need for Reliable Results? For accurate heatmap insights, aim to collect 1,000–3,000 page views. With fewer views, individual user behaviors may skew the data, leading to misleading conclusions. Ensure sufficient traffic to reflect diverse user interactions. How Long Should I Collect Data? Gather data over 2–4 weeks to capture a wide range of visitor behaviors, including weekdays and weekends. If your site has high traffic, 1–2 weeks may suffice to generate meaningful heatmap patterns. Will Heatmaps Slow Down My Website? No, Crowd’s tracking code is lightweight and optimized to ensure it does not impact your website’s performance, allowing seamless data collection without compromising user experience. Setting Up Heatmaps How Do I Install the Tracking Code? To enable heatmaps, insert the Crowd tracking code into the <head> section of your website. For detailed instructions, refer to our How to Start Collecting Heatmaps from Crowd guide. Why Isn’t My Heatmap Showing Any Data? If your heatmap displays no data, verify the following: - The tracking code is correctly installed on your website. - Your page has sufficient traffic (at least 1,000–3,000 views recommended). - Ad blockers are not interfering with the script. - The URL matches exactly, including protocol (http vs. https). Can I Track Multiple Websites with One Account? Yes, you can track multiple websites by creating additional workspaces. Each workspace supports one website, so users with multiple sites must subscribe to a separate workspace for each. Navigate to Profile > Workspace Settings to create a new workspace. Do Heatmaps Work on Password-Protected Pages? Yes, heatmaps can track password-protected pages, but you must be logged in during setup to allow Crowd’s system to access and monitor the page. Privacy and Data What Visitor Data Does Crowd Collect? Crowd collects anonymous user activity data, such as clicks, scrolls, and mouse movements, for heatmap generation. No personally identifiable information is captured, ensuring user privacy. Is Crowd GDPR Compliant? Yes, Crowd adheres to GDPR regulations and prioritizes user privacy. We provide tools like consent options to help you maintain compliance with data protection standards. Using Your Heatmaps Can I Compare Heatmaps from Different Time Periods? Yes, Crowd allows you to compare heatmaps across different periods using its filter options. This feature helps you assess the impact of design changes over time. How Do I Share Heatmaps with My Team? You can share heatmaps by adding team members to your Crowd account. Navigate to Profile > Workspace Settings > Teams to invite colleagues and assign roles (Editor or Viewer). Can I Delete Heatmaps, and What Happens If I Do? Yes, you can delete heatmaps from your dashboard by selecting the heatmap and choosing the delete option. Once deleted, the heatmap and its associated session recordings are permanently removed, with no recovery option. Types of Heatmaps What’s the Difference Between Click Maps and Scroll Maps? Click maps highlight where users click or tap, identifying interaction hotspots. Scroll maps illustrate how far users scroll down a page, showing content visibility. Together, they provide complementary insights into user engagement. Do You Offer Eye-Tracking Heatmaps? Crowd does not support true eye-tracking heatmaps, which require specialized hardware. However, our mouse movement maps serve as an effective alternative, as mouse activity often correlates with eye movement patterns. Using Heatmap Data How Do I Identify Issues Using Heatmap Data? Analyze heatmaps for these patterns: - Low engagement with critical buttons, indicating they may be hard to find. - Limited scrolling to key content, suggesting a need for better placement. - Rage clicks, which signal user frustration (e.g., rapid, repeated clicks). - Clicks on non-clickable elements, highlighting design confusion. For deeper analysis, consult our Analyzing Your Heatmap Data guide. Should I Make Changes Based Solely on Heatmaps? No, heatmaps should be used alongside other tools like session recordings and user feedback to validate findings before implementing significant changes, ensuring well-informed decisions. How Often Should I Review My Heatmaps? Review your heatmaps in these scenarios: - After implementing major design updates to assess the impact. - Quarterly, for key pages to maintain optimal performance. - When conversion rates shift unexpectedly, to diagnose issues. - Before and after marketing campaigns to measure effectiveness. What Are Some Use Cases for Heatmaps in Crowd? Heatmaps support various scenarios: - E-commerce Optimization: Identify why users abandon carts by analyzing clicks on checkout buttons and scroll depth on product pages. - Landing Page Improvement: Ensure key content (e.g., sign-up forms) is visible and engaging by checking scroll and click patterns. - Navigation Enhancement: Detect if users struggle with menus by spotting rage clicks or missed navigation links. - Content Strategy: Evaluate blog engagement by seeing how far users scroll and which links they interact with. - A/B Testing: Compare heatmaps of different page versions to determine which design drives better engagement. Account Questions Let’s Get Started! Explore these resources to maximize your heatmap usage: - How to Start Collecting Heatmaps from Crowd - Types of Heatmaps Available on Crowd - Analyzing Your Heatmap Data - Heatmaps, Filters, and Their Use Cases - Viewing Your Screenshots Conclusion Heatmaps are a powerful tool in Crowd to understand user behavior and enhance your website. For further assistance, contact our support team via email at support@crowdapp.io or through live chat in your dashboard.

Common FAQs on Crowd 2.0

Crowd 2.0 offers powerful tools for user research and data-driven decisions. Below are answers to frequently asked questions to help you understand our platform’s features, plans, billing, and policies. Is There a Free Trial? Yes, every new workspace begins with a 14-day Starter plan trial. No credit card is required to start exploring Crowd’s features and capabilities. What Happens When the Trial Ends? Upon trial expiration, your workspace will pause. To continue collecting data and accessing reports, select a paid plan and add a payment method through the Billing page. Can I Change My Plan Later? You can upgrade or downgrade your plan at any time via the Billing page. Prorated charges will be automatically applied to reflect the change in your subscription tier. How Does MTU Tracking Work? Monthly Tracked Users (MTU) are unique visitors Crowd detects on your product or site during your monthly billing period. A user returning multiple times within the period is counted only once. What Happens If I Exceed My MTU Limit? Data collection will continue uninterrupted, but an overage fee of $5 USD per additional 1,000 MTU will be added to your next invoice. What Is a Response? A response is a fully completed survey or widget entry. Simply viewing a survey without completing it does not count as a response. What Roles Are Included in Each Plan? All plans include unlimited Viewer seats. Each plan also provides a set number of Editor seats, with the option to purchase additional seats for $20 each. Can I Add Extra Editor Seats Without Upgrading the Plan? Yes, you can add extra Editor seats by navigating to Billing > Manage Seats > Add Seats. New seats are billed immediately and renewed with your subscription. How Does AI Chat Usage Count Toward My Limit? Each question asked in Crowd’s AI Chat counts as one request. Requests referencing data older than 30 days consume two credits. You can monitor your usage limits on the Billing page. Which Integrations Are Available? Integrations are currently in active development and will be available soon. Check our public roadmap for updates on upcoming integrations. What Is Your Cancellation Policy? You can cancel your subscription at any time from the Billing page. Your subscription remains active until the end of the paid period, and no further charges will apply thereafter. Where Can I View the Public Roadmap? Yes, Crowd has a public roadmap. Access it at https://crowdapp.canny.io/ or by clicking the "Roadmap" button on the left panel of your homepage. We encourage you to upvote features or submit requests. Conclusion These FAQs address key aspects of using Crowd 2.0, from trials and billing to roles and features. For further assistance, contact our support team at support@crowdapp.io.