Managing your Crowd account and settings ensures a secure and customized experience. This document addresses common questions about account setup, security, integrations, and more, providing clarity for all users.
Does Crowd Include Unlimited Domains?
Crowd does not support unlimited domains within a single workspace. Each workspace is limited to integrating with one website. For users managing multiple websites who wish to expand, a separate subscription is required for each additional workspace.
Can I Enable Two-Factor Authentication (2FA) for My Account?
Currently, two-factor authentication (2FA) is not available, but it is planned for a future release as part of our roadmap. Check https://crowdapp.canny.io/ for updates on its availability.
How Can I Manage Team Member Access Levels?
Crowd allows you to assign roles to team members. Navigate to Profile > Workspace Settings > Teams, invite users, and select their role (Editor or Viewer). Editors can modify studies, while Viewers have read-only access.
What Happens If I Forget My Password?
If you forget your password, click "Forgot Password" on the login page, enter your email, and follow the link sent to reset your password. Ensure the new password meets the policy requirements (minimum 8 characters, one special character, one uppercase letter, one number).
How Do I Update My Billing Information?
Update your billing details by navigating to Profile > Workspace Settings > Billing. Add or edit payment methods, view invoices, and manage subscriptions to ensure uninterrupted service.
Can I Deactivate My Account If Needed?
Yes, you can delete your account. Go to Profile > Workspace Settings > Delete Workspace to initiate the process. This will remove your workspace, with data retained for 90 days before being permanently deleted.
If I Delete My Workspace, Will My Account Be Deleted?
No, deleting a workspace does not delete your overall Crowd account. Your account remains active, and you can create new workspaces as needed.
How Many Workspaces Can I Own?
You can own up to 5 workspaces as an ideal limit, allowing flexibility to manage multiple projects or websites. Contact support at support@crowdapp.io if you require additional workspaces.
What Is MTU, and How Is It Calculated?
MTU stands for Monthly Tracked Users, representing the unique visitors Crowd detects on your site or product within a billing period. A returning user is counted only once per month.
What Happens If I Exceed My MTU Limit?
Data collection continues if you exceed your MTU limit, with an overage fee of $5 USD per additional 1,000 MTU added to your next invoice. Monitor usage on the Profile > Workspace Settings > Billing page.
How Can I Check My Current MTU Usage?
View your current MTU usage by navigating to Profile > Workspace Settings > Billing. This section displays your tracked users and any applicable overage alerts.
Troubleshooting Account and Settings Issues
Why Can’t I Log In After Changing My Password?
Ensure the new password meets the policy requirements (minimum 8 characters, one special character, one uppercase letter, one number) and contains no typos. Clear your browser cache or try a different browser. If issues persist, reset your password again.
Why Are My Team Members Not Receiving Invitations?
Verify the email addresses are correct and check your spam/junk folder. Ensure your workspace has available seats for new members. If needed, add seats in Profile > Workspace Settings > Billing > Manage Seats.
Conclusion
These FAQs provide comprehensive guidance on managing your Crowd account and settings, addressing setup, security, and troubleshooting. For further assistance, contact our support team at support@crowdapp.io.