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Get Started with Crowd

By Crowd team
3 articles

Crowd Quick Start

Crowd is a user research and feedback platform designed to identify usability issues at any stage of development. By offering insights into customer behavior, preferences, and pain points, Crowd helps businesses tailor their products and services effectively, saving time and resources. Why Use Crowd? - Proactive Problem-Solving Crowd enables you to analyze feedback early, uncovering user pain points and growth opportunities before they escalate. This proactive approach helps you address issues and capitalize on new opportunities promptly. - All-in-One Platform With Crowd, you can streamline your user research and feedback process. The platform includes unmoderated tests, moderated sessions, a feedback widget, a Kanban board, and a doc, all in one cohesive suite, ensuring consistent insights and easy decision-making. - Enhanced Product Success and ROI Crowd ensures your product development is user-centric. By continuously aligning with user needs, you can reduce time-to-market, boost product adoption, enhance user satisfaction, and increase your return on investment. For more information, visit crowdapp.io. Not sure where to start? Follow the steps below; 1. Create an Account 2. Explore Your Dashboard Step 1: Create an Account Sign Up for Free: - Go to the Crowd website and sign up. - You'll need to provide some basic information such as your name, email address, and password. Email Verification: - After signing up, Crowd will send a verification email to the email address you provided. - Open your email inbox, find the verification email from Crowd, and click the verification link inside the email. - This link will confirm your email address and activate your Crowd account. Onboarding: - Once your Crowd account is activated, you'll be directed to the onboarding page. Here, you'll need to fill in some necessary information to customize your experience. Learn more on how to set up your account - For more detailed instructions on setting up your account, refer to the "Setting Up Your Crowd Account" guide provided on the Crowd help center. - You can also watch a video tutorial on how to set up your profile and manage your workspace effectively. Explore Pricing: To understand the features available in different plans, visit the pricing page on the Crowd website at crowdapp.io/pricing. Step 2: Explore Your Dashboard After signing up, you'll land on your dashboard. This is your central hub for all user research activities. Here, you can access crowd features such as unmoderated tests, moderated sessions, Feedback Widget, Docs, and the Kanban board. The dashboard features an intuitive and user-friendly design, allowing you to easily navigate through various tools and resources. For a comprehensive overview of how to make the most of your dashboard, refer to our "Explore Your Crowd Dashboard" video. This video will walk you through the various elements and show you how to navigate and utilize the dashboard effectively. Additional Resources Crowd Youtube Channel Crowd Blog Crowd Guides FAQs Still need help? If you have any questions or concerns, please let our Support team know — we'll be happy to help!

Last updated on Jun 26, 2024

Exploring Crowd Features

Crowd is packed with a variety of features designed to streamline user research and feedback collection. Here’s a closer look at the main features that make Crowd an essential tool for your product development process: Unmoderated Tests Unmoderated tests allow you to gather feedback from users without the need for real-time supervision. Here are the different types of unmoderated tests available on Crowd: - Web Evaluation - Prototype Evaluation - Card Sorting - Simple Survey - Design Survey - Preference Test - 5 Seconds Test Each type of test provides unique insights, helping you tailor your product to meet user needs effectively. You can dive deeper into our Unmoderated Tests Article for a detailed guide on each unmoderated test type. Click on the links above or watch our video tutorials and Click here to understand your unmoderated test result. Moderated Sessions Moderated sessions enable real-time interaction with users to gather detailed feedback. Schedule sessions where you can observe and interact with users as they use your product. This allows for in-depth insights and the ability to ask follow-up questions based on user behavior. For comprehensive guidance, refer to our Moderated Sessions Article and video tutorial. Feedback Widget Collect spontaneous feedback directly from users while they interact with your product. Embed the feedback widget into your product or website, and users can provide comments, rate their experience, and report issues as they encounter them. This gives you immediate and actionable insights. Learn more in our Feedback Widget Article and video tutorial. Kanban Board Organize and manage your research tasks and projects with the Kanban board. Use it to visually track the progress of your tasks. You can access templates for Design, Feedback, Management, Marketing, Multiple Feedback, Product, Productivity, Research, Strategy, and Usability. Discover how to use this in our Kanban Board Article and video tutorial. Doc Centralize all your research documentation within Crowd, ensuring that all relevant research materials are easily accessible to your team. Find out more in our Doc Article and video tutorial. Integrations Seamlessly connect Crowd with various platforms to enhance user research and feedback collection. - Website Integrations: Deploy tests, surveys, and widgets on your website to gather real-time insights from your users. - 3rd Party Integrations: Connect Crowd with popular tools to streamline workflows, foster collaboration, and automate processes. Such 3rd party integration includes: Slack Integration: Receive real-time notifications and collaborate on user feedback directly within Slack. Zapier Integration: Link Crowd with over 6000+ apps via Zapier to automate workflows and synchronize data seamlessly across platforms. Still need help? If you have any questions or concerns, please let our Support team know — we'll be happy to help!

Last updated on Jun 26, 2024

Crowd Updates

Introducing Our Change log Feature What is the Crowd Change log? The Change log is your go-to resource for staying updated on all the latest changes, enhancements, and bug fixes. Whether you’re a seasoned user or a newcomer, this feature ensures you’re always in the loop. Why Use Our Change log? 1. Stay Up-to-Date: We’re committed to continuous improvement. The Change log keeps you informed about every tweak, feature release, and performance enhancement. you’ll know exactly what has changed and how it impacts your experience. 2. Improve Efficiency: By staying informed about updates and improvements, you can make better use of new features and enhancements, optimizing your workflow and taking full advantage of the platform's capabilities. 3. Transparency Matters: At Crowd transparency is key. The Change log lets you peek behind the scenes, see what’s cooking, and understand how we’re evolving. 4. Resolve Issues Quickly: If you encounter any issues, the Change log can be a valuable resource for understanding recent changes that might be related to your problem. This can help in troubleshooting and resolving issues more efficiently. What to Expect in the Changelog The Changelog covers a wide range of updates, including: - Bug Fixes: Information on resolved issues and improvements to platform stability. - Improvements: Enhancements to existing features and performance optimizations. - New Releases: Announcements of new features and functionalities that are now available. - Other Updates: Any other important information about changes on Crowd. How to Access the Change log Accessing the Change log is simple and straightforward. Here's how you can stay updated: 1. Log in to Your Account: Log in to your Crowd account to access the Change log. 2. Navigate to the Change log icon on your dashboard : on the top right corner of your dashboard you’d find a bell icon, Click on it to open the detailed log of all updates. 3. Review Updates: The Change log is organized chronologically, with the most recent updates listed first. Each entry includes a clear description of the changes, the date of the update, and any relevant details. As a user, you’re at the heart of our product journey. The Change log empowers you to stay informed and actively participate. We value your insights and look forward to sharing more exciting updates with you! If you have any questions or concerns, please let our Support team know — we'll be happy to help!

Last updated on Jul 10, 2024