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Viewing and Managing Screenshots in Crowd

Last updated on May 27, 2025

Viewing Your Screenshots

Screenshots in Crowd show exactly what your website looked like when the heatmap data was collected. This helps you understand your heatmap data in context and keep a record of your site's appearance over time.

Why Screenshots Matter

  • Show exact layouts users were interacting with

  • Provide historical record of your site's appearance

  • Allow comparison of design changes over time

  • Give essential context for your heatmap data

To access your Screenshots on Crowd

  1. Log in to your Crowd dashboard

  2. Go to Insights → Heatmaps

  3. Enter the URL you want to view Heatmaps for

  4. Click "Change screenshot" to see screenshot options

  5. Select Screenshot to view Heatmaps of a particular page

Types of Screenshots Available

Full Page Screenshots

Complete view of your webpage from top to bottom, including areas requiring scrolling

Device Specific Screenshots

  • Desktop view

  • Tablet view

  • Mobile view

Every new generated heatmap saves a new screenshot, creating a visual history of your site's evolution

Screenshot Best Practices

  • Create baseline screenshots: Before making major design changes, create a heatmap to capture how your site looked before

  • Save screenshots for important pages: Keep a visual record of key pages like your homepage, product pages, and checkout

  • Use consistent viewports: When comparing screenshots over time, use the same device view for accurate comparison

  • Document changes: When making website changes, note what was changed and when, to help interpret heatmap differences

Check all device types: Always look at mobile, tablet, and desktop screenshots as layouts can vary significantly

Common Questions About Screenshots

How often are screenshots updated?

Screenshots are taken when you first create a heatmap. If your website design changes during data collection, you may need to create a new heatmap to get updated screenshots.

Can I get screenshots of dynamic content?

Crowd captures the state of your page at the moment the screenshot is taken. For pages with changing content (like slideshows or personalized content), the screenshot will show whatever was displayed at that moment.

What if my page requires login?

If your heatmap tracks a page that requires login, make sure you're logged in when setting up the heatmap so Crowd can access and screenshot the page correctly.

Can I edit screenshots?

You cannot edit screenshots directly in Crowd, but you can download them and edit them using image editing software if needed.