Key Points;
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UNDERSTANDING QUALITATIVE (RESPONSE & ANALYSIS) RESULTS FOR FEEDBACK WIDGET
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TYPES OF RESPONSE AND ANALYSIS ON CROWD FEEDBACK WIDGET
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ANALYSIS OF CROWD FEEDBACK WIDGET
- UNDERSTANDING QUALITATIVE (RESPONSE & ANALYSIS) RESULTS FOR FEEDBACK WIDGET
Understanding qualitative results from a feedback widget involves interpreting and analyzing the non-numeric and descriptive feedback that users provide. These results often come in the form of comments, suggestions, experiences, or any narrative that provides insight into the user's perspective.
Why Collect feedback widget responses and analytics;
Product Development:
- Feedback widgets provide direct insights into what users like, dislike, or desire in your product or service. By understanding user needs and preferences, you can align product development to be more user-centric.
Prioritize Improvements:
- Analytics from feedback widgets can show trends and frequency of particular feedback types. This data helps in prioritizing which features or fixes to tackle first based on their impact or demand.
Quick Issue Identification:
- Users often spot issues faster than internal QA teams. Through feedback widgets, you can quickly identify and address bugs, usability issues, or any friction points in the user experience.
Enhance User Satisfaction and Retention:
- Addressing user feedback promptly and effectively can significantly improve user satisfaction, leading to increased loyalty and reduced churn.
Enhance Marketing and Sales Strategies:
- Understanding user feedback can reveal not just product insights but also perceptions about your brand, pricing, and more. This information can be invaluable in refining marketing and sales strategies.
2. TYPES OF RESPONSES AND ANALYSIS ON CROWD FEEDBACK WIDGET
Response on Crowd feedback widget:
Ratings
It is used to measure users' satisfaction. Ratings provide a quick, at-a-glance understanding of user satisfaction levels.
Tell Us About Your Experience:
It is an open-ended prompt encouraging users to provide detailed feedback, comments, or suggestions. This qualitative input can offer context to quantitative ratings, giving deeper insights into user sentiments and specific areas of concern or appreciation.
Email:
The email address of the user. Collecting email addresses allows for follow-up communication, clarifying feedback, or providing updates on actions taken based on the feedback. Crowd handles email data with care and respects user privacy.
User ID:
A unique identifier associated with each user, used in systems to track user activities, preferences, or behavior. By collecting User IDs with feedback, businesses can correlate feedback with specific user behaviors or histories.
Country:
The geographical location or nation from which the user is accessing the service or providing feedback. This can offer insights into regional trends, preferences, or issues, allowing for localized improvements or strategies.
Date and Time:
The specific moment when the feedback was submitted. Tracking this helps in understanding when users face issues (e.g., during updates, peak usage times) and can also aid in correlating feedback with specific events or changes made to the product/service.
Device:
This is the hardware (and often the software version) the user is utilizing when providing feedback. This could be a specific model of a smartphone, a desktop computer, a tablet, etc. Knowing the device can help in identifying device-specific issues or optimizing experiences for popular devices.
Browser:
The web browser software that the user is employing to access a website or online service. Knowing which browser a user is on can be vital for addressing browser-specific issues or incompatibilities, especially since websites and online applications can behave differently across various browsers.
Action:
"Action" on Crowd refers to the specific task or activity the user was engaged in when they decided to provide feedback.
Bug Report:
These are the technical issues, glitches, or unexpected behaviors users encounter and report while using a website, application, or service.
Media File:
When providing a bug report, users have the option to attach media files such as images, videos, or screenshots. These files can visually demonstrate a problem or provide additional context to a textual description.
Status:
This is the current state or progress of a bug reported. The status helps users track the progress of their feedback and allows support teams to manage and prioritize workloads.
3. ANALYSIS ON CROWD FEEDBACK WIDGET
Summary:
This is the concise overview or aggregation of the feedback collected through the widget and the total number of responses. It provides a quick snapshot of the feedback landscape without delving into granular details.
Rating Breakdown:
This is a detailed distribution of the quantitative ratings received. This breakdown helps in understanding the spread of user satisfaction levels and identifying if most ratings cluster around a specific score.
CSAT Overtime:
CSAT Over Time" indicates the tracking of the CSAT score across a specified timeline. By monitoring CSAT Over Time, companies can observe trends, such as whether satisfaction is improving, declining, or remaining stable.
Resolved Bugs:
These are bugs that have been addressed by the development team. "Resolved" typically means that a solution has been found and implemented to correct the issue that was reported.
Unresolved Bugs:
Unresolved bugs are issues that have been reported but have not yet been fixed. They remain active problems within the software.
Score Breakdown
The term "score breakdown" on Crowd refers to the detailed distribution of all the scores or ratings that have been provided by customers.